Privacy Policy – Edvand.com

E&D Shapers Educom Private Limited (“Edvand” or the “Company/We/Us/Our”), operating through www.edvand.com and associated mobile/web applications, values the privacy of its users.

This Privacy Policy explains how we collect, store, process, and use your personal data. By accessing or using Edvand’s Applications, you consent to the practices described herein. If you are a minor, such consent is deemed to be provided by your legal guardian.

If you do not agree with this Privacy Policy, please discontinue using Edvand’s Applications immediately.

Note: This Privacy Policy may be updated from time to time without prior notice. Users are encouraged to review it periodically. This Policy applies uniformly across all Edvand products, including website, mobile applications, tablets, and other associated services.

1. General Principles

• We will not sell, share, or rent your personal information to third parties unless expressly authorized by you in writing or electronically.
• We will not use your email address or mobile number for unsolicited communication. Communications will only relate to services and products you have chosen.
• We may disclose general statistical information (e.g., number of users, services used) without revealing identifiable user data.
• We may contact you periodically with essential service updates, notices, or relevant offers.
• We may disclose personal information to third parties if legally required (e.g., government or court orders).
• You may review or request correction of the personal information you have provided.
• Access to your personal information is restricted to authorized employees who need it for service delivery.

2. Personal Information Collected

• Information such as name, address, mailing address, phone number, email ID, password, and educational interests.
• Transaction data (e.g., purchases, subscriptions, downloads, offers availed).
• Information provided when contacting support.
• Data entered while using Applications (queries, discussions, assessments, tests).
• Categories may include “Personal Information,” “Sensitive Personal Information,” and “Associated Information” as defined under the Information Technology Rules, 2011.

3. Automatically Collected Information

• Device details such as type, ID, operating system, IP address, and browser.
• Mobile internet usage details and Application usage patterns.
• Relevant information collected with permissions granted by you.
• Billing data is processed via third-party payment processors (e.g., credit card companies) who do not store or misuse the data.

4. Use of Personal Information

• Provide educational services and products requested by you.
• Resolve disputes, troubleshoot issues, and ensure safe services.
• Collect payments and measure interest in our services.
• Inform you about offers, products, services, and updates.
• Customize your experience and improve pedagogy.
• Detect, prevent, or investigate fraud, abuse, or criminal activity.
• Enforce our Terms of Use and other policies.
• Transmit data to third-party service providers for operational improvements, under confidentiality agreements.
• Share information with trusted partners for personalization and behavioral analysis.
• Aggregate statistics may be shared with reputable third parties, without including personally identifiable information.
• Disclosure may occur as required by law, or to protect rights, property, and safety of Edvand, its users, or the public.
• Any information relating to minors is deemed to be shared with the consent of their legal guardian.

5. Withdrawal of Consent and Data Deletion

• Users may request account and data deletion at any time via an Account/Data Deletion Request Form.
• We will verify identity before acting on such requests.
• Data will be deleted permanently within 15 days, except where retention is required by law or for legitimate purposes (fraud prevention, dispute resolution, etc.).
• Withdrawal of consent does not affect the lawfulness of prior data processing.

6. Cookies

• A “cookie” is a small piece of information stored by a web server on your browser.
• Edvand uses cookies and tracking technologies depending on the features offered.
• No personal information is collected via cookies unless voluntarily provided.
• Cookies may be tied to identifiable data if you previously shared personal details.
• Cookies are used only on the website.

7. Third-Party Links

• Applications may contain links to third-party websites.
• Edvand is not responsible for the privacy practices or content of external websites.
• Users are solely responsible for accessing third-party websites.

8. Public Forums

• Any personal information shared in discussion forums, comments, or profile sections may become publicly visible.
• Such information sharing is at your own risk.

9. Security

• We implement stringent measures to protect against loss, misuse, or alteration of data.
• Account access and changes are secured via a secure server.
• Strict security guidelines are followed to prevent unauthorized access.
• While we use reasonable safeguards, no system is entirely immune to breaches.

10. Data Retention

• User data will be retained during the term of account activity and for at least three years thereafter.
• Retention practices may vary based on legal and business requirements.

11. Consent

• By using Edvand Applications, you consent to the collection, processing, and disclosure of your information as outlined in this Privacy Policy.
• You may withdraw consent by contacting us. However, withdrawal may result in denial of access to Edvand services.

12. Payment Options

• Edvand offers multiple payment modes, including debit card, credit card, UPI, net banking, wallets (PayTM, GooglePay, PhonePe), Cashfree, financing options, and swipe machines.
• Payments are processed securely through authorized gateways.

13. Contact Us

For grievances or privacy-related queries, please contact our Grievance Officer:

Name: Manoj Kumar Rana
Designation: Chief Executive Officer
Email: mkrana@edvand.com
Support Email: customersupport@edvand.com
Registered Address:
E&D Shapers Educom Private Limited
405 B L PARADISE, GREEN GLENLAYOUT BELANDUR, Rameshnagar, Bangalore North,
Bangalore- 560037, Karnataka

14. Dispute Resolution

• This Privacy Policy shall be governed by the laws of the Republic of India.
• Any disputes shall fall under the exclusive jurisdiction of the courts in New Delhi, India.